At WayWind, we prioritize customer satisfaction. If a product arrives damaged, defective, or not as expected, we make returns and refunds simple and fair.

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1. Return Eligibility

• Returns accepted within 30 days of delivery

• Items must be unused, in original packaging

• Proof of purchase required

Email service@waywind.shop before initiating a return.

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2. Non-Returnable Items

• Clearance, sale, or final sale items

• Customized or personalized products

• Used or damaged merchandise

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3. Return Process

1. Contact service@waywind.shop with order details and reason

2. Receive return authorization and instructions

3. Ship the product to the designated address

4. Once inspected, refund or exchange is processed

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4. Refund Timing

• Refunds typically processed within 5–10 business days

• Returned to the original payment method

• Confirmation email sent after completion

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5. Return Shipping Costs

• Returns due to personal preference: customer pays shipping

• Defective or incorrect items: WayWind covers shipping

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6. Exchanges

Exchanges are possible if replacement stock is available. Otherwise, a refund will be issued.